Shipping policy

Shipping Policy

Last updated: September 22, 2026

Free U.S. shipping

VESSA currently offers free standard shipping to all 50 U.S. states.

Processing and delivery

Orders are generally processed within 2–3 business days. Standard shipping is estimated at 3–5 business days after fulfillment. Weekends, holidays, carrier delays, weather, and other events outside our control may affect delivery.

Tracking

When your order ships, we will send tracking information to the email address used at checkout. If you have not received tracking information after the processing period, contact hello@tryvessawellness.com.

Address changes

Please review your shipping address before placing your order. If you notice an error, contact us immediately. We can update an address only if the order has not entered fulfillment; packages already in transit cannot be rerouted.

Lost, damaged, or incorrect shipments

If tracking shows delivered but you cannot locate the package, check with household members, neighbors, and the carrier, then contact us. If an order arrives damaged or incorrect, email hello@tryvessawellness.com with your order number and a photo so we can help.